Shipping policy

Last Updated: July 26, 2026

Thank you for shopping with Puff Ghost! We work hard to get your favorite candy and snacks packed and shipped as quickly as possible.

Order Processing

  • Orders are typically processed within 1–2 business days after payment is received.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • During holidays, promotions, or periods of high order volume, processing times may be slightly longer.

Shipping Times

Estimated delivery times begin after your order has been processed.

  • Standard Shipping: 3–5 business days

Delivery times are estimates and are not guaranteed.

Shipping Rates

Shipping costs are calculated at checkout based on your order's weight, size, destination, and selected shipping method.

From time to time, Puff Ghost may offer free shipping promotions. Any applicable requirements or minimum purchase amounts will be displayed during checkout.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking information. Please allow up to 24 hours for tracking updates to appear.

Incorrect Shipping Address

Please verify that your shipping address is correct before placing your order.

If an incorrect address is provided and your order has not yet shipped, contact us immediately and we will do our best to update it.

If an order has already shipped, we cannot guarantee that the address can be changed. Additional shipping charges may apply if the package is returned and needs to be shipped again.

Damaged or Missing Items

If your order arrives damaged or items are missing, please contact us within 7 days of delivery.

To help us resolve your claim quickly, please include:

  • Your order number
  • Photos of the damaged packaging and products (if applicable)
  • A brief description of the issue

We will review your request and work to provide an appropriate resolution.

Delayed Shipments

While we strive to deliver every order on time, delays caused by weather, carrier issues, holidays, or other circumstances beyond our control may occur. We appreciate your patience and understanding.

International Shipping

International shipping may be available for select destinations.

Customers are responsible for any applicable customs duties, taxes, import fees, or other charges required by their country's regulations.

Delivery times for international orders vary by destination.

Lost Packages

If your tracking shows that your package has been delivered but you have not received it, please:

  • Check around your delivery location.
  • Ask neighbors or household members.
  • Contact the shipping carrier.

If you still cannot locate your package, contact our customer support team and we will assist you in filing a claim when appropriate.

Contact Us

If you have any questions about shipping or your order, please contact our customer support team through our Contact Us page. We're always happy to help and will do our best to make your shopping experience with Puff Ghost a great one.

Online Store Name: Puff Ghost

Website: https://puffghost.com/

LLC Name: BOOMIN LLC

EIN Number: 42-4029345

Phone Number: (302) 364-0016

Email: support@puffghost.com

Physical Address: 2810 N Church St, PMB 601726,  Wilmington DE 19802, United States